At WightSight we are committed to the highest privacy standards. However you choose to interact with us, we will only collect data that is necessary for us to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing care. This policy provides detailed information on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others.
In addition to your basic contact information (name, date of birth, telephone numbers and your addresses) we will collect other relevant details including current and past examination results, and payment details. We may also store associated information received from other health care professionals as part of your ongoing spectacle provision.
The information we collect about you is used to ensure we provide you with the best and most appropriate products and services. In addition to your ongoing spectacle provision, we will remind you when spectacles are ready for collection or frames to try on. We use your contact information to respond to queries from you, and where appropriate your bank details to collect Direct Debit payments as agreed. We may occasionally contact you to ask for your feedback on services we have provided.
The provision and management of our services, your data is stored and processed by WightSight within our premises. Any third-party company is only permitted to process your data for the specified purposes for example the provision of spectacle lenses for your frames and in accordance with our instructions.
We retain your information for as long as reasonably necessary to provide our products and services and to maintain records to satisfy tax and other legal requirements.
Where necessary we may disclose your information to health care professionals including the NHS. We may also pass information to external agencies and organisations, including the police, for the prevention and detection of fraud, criminal activity and anti-terrorism prevention. Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets.
You are entitled to access the personal information that we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data which we will do where this would not prevent us meeting our legal and regulatory obligations.
You may ask that we do not send you communications using any of the contact details we hold on our records, this may include your email, SMS, telephone and postal information. You may also request we restrict our communications to clinically necessary messages.
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You can reach WightSight by
Telephone: 01983 618822
Post: 19 Cross St, Ryde PO33 2AD